Shipping policy
Order Processing
All orders are processed within 3–4 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note:
- Orders cannot be canceled or modified once processing has begun
- During peak periods, processing times may be slightly extended
Shipping Times
Estimated delivery time:
- 6–11 business days after processing
Total estimated delivery time:
👉 9–15 business days
Shipping times are estimates only and are not guaranteed.
Delays & External Factors
While we work hard to deliver your order on time, delays may occur due to:
- Shipping carriers
- Customs clearance
- Weather conditions
- High demand periods
DreamLume™ is not responsible for delays caused by external factors beyond our control.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address is correct.
- If an incorrect or incomplete address is provided, we are not responsible for lost or undelivered packages
- If the order has already been processed or shipped, we cannot make changes
Lost or Stolen Packages
Once your order has been shipped and handed to the carrier:
- DreamLume™ is not liable for lost, stolen, or delayed packages
- Customers must contact the shipping carrier directly for resolution
If needed, we will assist you by providing tracking details.
Customs, Duties & Taxes
Depending on your location, your order may be subject to:
- Import duties
- Taxes
- Customs fees
These charges are the customer’s responsibility and are not included in the product price.
Tracking Information
Tracking information will be provided once your order has shipped.
Please allow 1–3 business days for tracking updates to appear in the system.
Delivery Issues
If your order shows as delivered but you have not received it:
- Check with neighbors or your local postal office
- Contact the carrier directly
We are not responsible for packages marked as delivered by the carrier.
Contact
For any shipping-related questions: