Refund policy

Returns & Eligibility

We offer a 90-day limited guarantee from the date your order is delivered.

To be eligible for a return or replacement, your item must meet one of the following conditions:

  • Arrived damaged or defective
  • Received the wrong item

Items must be unused and in their original packaging whenever possible.

Non-Returnable Situations

We do not accept returns or refunds for:

  • Change of mind after the order has been placed
  • Incorrect address provided by the customer
  • Delays caused by shipping carriers

Please make sure to review your order carefully before completing your purchase.

Damages & Issues

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
📧 projector__startlight@outlook.com

Include:

  • Your order number
  • Clear photos or videos of the issue

We will review your case and offer a replacement or refund if approved.

Return Process

To request a return, contact us first at:
📧 projector__startlight@outlook.com

Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how to proceed.

Refunds

Once your case is reviewed and approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Please note that your bank or payment provider may take additional time to process the refund.

Shipping & Delivery Times

  • Processing time: 3–4 business days
  • Shipping time: 6–11 business days

Delays may occur due to external factors such as customs or carrier issues.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must be unused, in original condition, and with original packaging.